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(France/DOM-TOM)The minimum purchase amounts are determined by each supplier. They can vary from 0€ to 250€, but are on average around 80€ excluding tax. There is a minimum purchase from each supplier. If you place an order on our site with several suppliers, you will have several minimum orders to reach. This practice is common for professional purchases, even directly in store.
Our catalog is updated every week according to the new arrivals from our suppliers. We do our best to keep our suppliers' stock up to date on our site. However, we cannot guarantee the availability of products. Indeed, when you place an order on Efashion, it can happen occasionally that some products are finally out of stock at our suppliers. Don't panic! You will be directly notified by email of the unavailability of the products concerned and you will be offered to replace them by another reference from the same supplier or to obtain a refund.
We are only working with French and independent brands at the moment. Products can be made in China, Italy, France, Turkey or elsewhere. The origin is always indicated online as well as on the product itself. We are working on a maximum diversification of our products because our buyer needs are all different. We currently cover a wide choice of product categories mainly for women, plus size, footwear, leather goods, children's clothing as well as accessories such as scarves, jewelry, etc.
Know that the price often reflects the quality. We offer a wide selection of suppliers who offer different collections in terms of style, price and quality. If you have the possibility, we invite you to go to Aubervilliers near Paris directly to the suppliers to judge the quality of their products.
We do our best to keep our suppliers' stock up to date on our site. However, we cannot guarantee the availability of products. Indeed, when you place an order on Efashion, it can happen occasionally that some products are no longer in stock with our suppliers. Don't panic! You will be directly notified by email of the unavailability of the products concerned and you will be offered to replace them by another reference from the same supplier or to obtain a refund.
The origin of every item is specified when putting it online and displayed on the product description. The products are mainly made in China, France and Italy.
You have the right to use the photos once the order has been made. You will also be able to download them directly from your customer profile, by clicking on the details of your order.
When the items are sold in packages (colors / size variations), it is not possible to change them. We invite you to use the filters available to display the products that are sold individually or in the color of your choice.
No, unfortunately we do not offer any personalization services.
Many suppliers offer so-called "one-size-fits-all" sizes that do not have a specific size but can fit most body types. Some suppliers may offer T1, T2, T3, etc... which correspond to size ranges generally starting from T1=36/38, T2=38/40, T3=40/42 and so on.
By ordering on Efashion, you have transparency of choice and shipping cost. Choose from Colissimo, GLS, DPD, UPS, Chronopost, DHL for all national and international shipments. We also offer GPX and OCX for shipments to the French overseas departments and territories. Our Customer Service can guide you towards the shipping solution that best meets your needs. You can access the rates and delivery times at any time from your shopping cart after clicking on “Calculate shipping costs”. Finally, please note that you can also use your own carrier to ship your orders. In this case, you take responsibility for the transport of your packages. Of course, our team will assist you if necessary. You must therefore enter the carrier's information in "my carriers" by filling in all the fields. In addition, Efashion offers a free groupage service that allows you to collect your purchases from different suppliers at a single collection point directly from our warehouse.
Groupage (3€ each parcel) allows you to group the parcels of your order at a single collection point. This option also reduces your transport costs. You have placed an order with 5 different suppliers? Our groupage service allows you to group your 5 orders at one collection point at EFashion. This saves our/your transporters from having to go to 5 different suppliers. It takes about 48 hours to prepare the order, gather the packages and give them to the carrier. Please note that this option is also available if you decide to use your own carrier.
If you are a French customer, you have the possibility of collecting the parcels yourself from the shop. To do this, you must select the "direct collection from supplier" option and inform the wholesaler of a date for collection. If you are a foreign customer, you will have to fill in a declaration of exit from the territory at the supplier's which will justify the customs clearance of the products and their non-taxation.
Once the order is placed, the suppliers have 48 hours to prepare the order and hand it over to the chosen carrier, or to our driver (if groupage is selected). Once the parcels are taken in charge by the carrier, the delivery in France is generally done within 24h/48h (for DPD and UPS), or 48h/72h (for Colissimo). For shipments to European countries, allow between 48h and 72h. For shipments outside Europe, allow between 48h and one week for the most distant destinations.
Once your order has been dispatched, the tracking of your parcel is visible from your personal space in the "My orders" section. By pressing the "+" to the left of the tracking number, the drop-down menu will show the tracking number. By clicking on it, you will be redirected to the carrier's website where you will be able to follow the progress of your parcels in real time. If you cannot find a tracking number even though the order status is "shipped", please contact our customer service by phone on +33153279108 or write to us at : service@efashion-paris.com, via chat or social networks. If the tracking number does not indicate any information although the order is "shipped", your package has not yet been flashed by the carrier, so you must wait for the tracking to be updated.
If you are absent, the carriers can reschedule a second delivery attempt on the next working day. After this date, a delivery notice will be left and you will have to follow the instructions indicated in order to collect the parcel. After a certain period of time, in case of no-show, the parcel will be sent back to the sender. If you wish to have the parcel sent again, you will have to pay the shipping costs again.
Unfortunately, there can be delays in delivery for countless reasons beyond our control and despite our best efforts. We make every effort to ensure that your packages are delivered as quickly as possible, if possible in advance, but in the event of a delay, we cannot offer any commercial gesture since our responsibility is not directly involved. We always recommend to place your order as far in advance as possible according to your needs.
The price depends on the weight and volume of your order, but also on your location, the number of parcels and the carrier you choose. We invite you to click on "Calculate your shipping fees" on your cart to kow the real price.
When the order is delivered, it is imperative that you check the condition of the box. In case of anomaly (damaged, opened parcel,...), you must imperatively issue a report of anomaly to the deliveryman, or refuse the delivery, in order to protect you in case of missing and/or defective articles. In case of delivery accepted without reservations, Efashion as well as the vendor cannot be held responsible for damage occurring during the transport of goods.
Regardless of the carrier, we have 30 days to report a claim and provide all the elements. If you dispute having received an order, we invite you first to check with your neighbors or relatives who could have received your packages in your place or your delivery person if you are familiar. If it turns out that you have not received anything or only part of your packages, report it to us without delay by contacting us by email at service@efashion-paris.com.<br />We will send you the dispute document to be completed for each package or each tracking number and to return to us as soon as possible.<br />After the 30-day period, we will no longer be able to assist you in contesting the delivery and cannot be held liable for any loss. No refund or compensation from Efashion Paris or the carrier can be requested.
Efashion offers you many secure payment methods adapted to professionals: - Bank card (Mastercard, Visa and American Express), - Classic or immediate transfer with Fintecture which allows you to make a transfer by connecting directly to your bank account to validate the transaction and reimburse you quickly in the event of a stock shortage, Payments by PayPal are not accepted.
So that you can place your order in complete security, Efashion Paris works with Hipay and its secure payment interface including the 3-D Secure authentication system. It ensures the verification of the bank card holder by authenticating the payment request. Generally, you receive this code by SMS. Finally, we guarantee that Efashion Paris does not collect your bank details at any time: they are encrypted by the Secure Socket Layer security system (SSL technology). Nothing is transmitted in clear text on the site. Hipay is approved by the ACPR (Prudential Supervision and Resolution Authority) which supervises marketplaces and fights against money laundering.
<p>Parce que le virement devient nécessaire pour faciliter les paiements de montants importants, il reste le meilleur moyen de paiement alternatif mais présentait jusqu'à maintenant beaucoup de contrainte : </p> <p>Saisie manuelle<br />Risque d'erreur<br />Délai long<br />Délai de traitement pour les remboursements<br /><br />Grace à Fintecture, Efashion propose aujourd'hui 2 nouvelles solutions de paiements :</p> <p>Immédiat, grace à une identification sécurisée directement en ligne à votre compte bancaire<br />Simplifiée, un IBAN unique vous sera communiqué lors de votre achat et permettra un remboursement en cas de rupture sans avoir à vous demander votre IBAN et ainsi gagner du temps.</p>
If you change your mind upon receipt of your order, you can make a complaint by contacting our customer service by mail at : service@efashion-paris.com within 7 calendar days after receiving your order. In this case, you will be responsible for the return shipping costs. Once the goods have been received by the supplier, you will be reimbursed in the form of a credit note or promotional code.
We apologise for the inconvenience caused and invite you to contact our customer service department by mail at : service@efashion-paris.com within 7 calendar days after receiving your order with details of the complaint and photos of the items concerned. Our team will then do its very best to offer you a solution within 48 working hours.
If the fault comes from the supplier or Efashion, a prepaid return label will be sent to you by mail in order to proceed with the return, by La Poste (local post office) or UPS. You will then have no fees to advance. You will have 72h to return the merchandise.
You have a period of 7 calendar days from the date your received your packages to send us your complaint. After this time, complaints cannot be processed.
Registration is free for professional buyers, you just have to fill in the registration form here: https://www.efashion-paris.com/compte-inscription/ with a proof of activity. If the information is valid, your account will be activated immediately. If it is not the case, a manual verification will be made by our team - and you will be informed within 48 hours of the confirmation or a request for additional information for the validation of your professional account. After this phase and without any feedback from us, we invite you to contact by mail service@efashion-paris.com
By logging into your account, you can update your personal information in "my account > my information" or "my addresses". If you need to update your brand name or your VAT/EORI number or if you encounter any difficulties, we invite you to contact our customer service by mail at : service@efashion-paris.com or by phone +33153279108.
The protection and security of data is important to us. We are committed to respecting the applicable legal provisions of French law regarding data protection. If you would like to know more about all the data we collect and how it is processed, you can find full details of our privacy policy below : https://www.efashion-paris.com/pages-pdc/
On the home page, click on "login", then on "forgot your password?". After having entered your login (email address), your password will be immediately sent to your email address. If your mail address is no longer valid, we invite you to contact our customer service directly at +33153279108 or by mail at : service@efashion-paris.com
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Why do I absolutely have to enter a VAT or EORI number?We only sell wholesale and to fashion professionals so you will need to prove that you are a registered as a professional to access and order from our site. Why do I have to pay 20% VAT? Even as a French professional trader ordering from French professionals, you have to pay the 20% VAT. Only buyers from other EU countries are exempt from VAT because they benefit from the free trade agreement between EU countries. When you resell your products, you also apply VAT to the selling price of your products. Thus, you recover a more than necessary amount of VAT which will be adjusted for tax purposes when declaring your balance sheets. For more information, we invite you to consult your accountant.
Why do I absolutely have to enter a VAT or EORI number? If you order from a French retailer from another EU country, you must provide a VAT/EORI number when you register in order to be exempt from the 20% French VAT, thanks to the pact on the free exchange of goods between member countries. When your suppliers issue the invoice, they must enter a valid VAT/EORI number in order to exempt you from VAT. Can I still register and order without a VAT/EORI number? Yes, you can. However, you will have to pay 20% French VAT on the price displayed with no guarantee that you will be able to reclaim it for accounting purposes. To check whether your VAT number is valid for intra-community transactions, go to https://ec.europa.eu/taxation_customs/vies/?locale=en For more information, please contact your local chamber of commerce.
Can I order on Efashion for a destination outside the European Union? Yes, you can order from anywhere in the world. However, your choice of carrier will be limited. We do not work with specialised carriers and can only offer you the national and European postal service. You also have the possibility to use your own carrier, which you can register in the "my carriers" section. This way, we will group all your orders together at our premises and help you to organise their collection.
Efashion Paris is a marketplace exclusively dedicated to fashion professionals. Since 2011, it gathers the catalogs of more than 600 fashion suppliers. Like a classic e-commerce website, you can make your selections from different suppliers to build a single basket, choose your shipping method and pay directly online in complete security. Once your payment is made, our wholesalers have 48 hours to prepare your orders and deliver them to the chosen carrier.
Efashion has more than 600 suppliers on its platform, offering a wide range of products. The digitalization of our services allows our customers to centralize all their purchases, to pay in one go, to follow their parcels, and to have a unique interlocutor. Our customer service is available to provide a quick answer to their questions and to accompany them in their customer journey.
Efashion is only for fashion professionals. In order to access the prices and items, you must create an account by providing your proof of activity (with an IVA/EORI number for Union European members) in order to validate your registration immediately. Otherwise, you will have to wait for our service to check the validity of the information provided. For international buyers, a proof of activity only is required. Suppliers are not authorized to sell to individuals. They are subject to strict rules and must declare all invoices issued for accounting and tax purposes. It is the same for professional buyers who must also make their declaration to recover the VAT if needed.
If you don't have an VAT/EORI number yet, we give you the possibility to register on our platform as a "Temporary Buyer" by checking the box "I am creating my business". We will then give you access to the catalogs of our sellers for 7 days. You will be able to consult each product sheet, and have access to the prices but you will not be able to place an order. After this period, you will still be able to connect to your customer account, but your access will be limited. You will only have access to your account and will not be able to consult the catalog or even make changes to your account. We invite you to contact us by email in order to communicate us your VAT/EORI number to update your data, and to allow you to consult our catalog and place an order.
As our business is exclusively online, we do not have a showroom or any stock. We therefore invite you to visit Aubervilliers, its near Paris where most of our suppliers are located in order to familiarize yourself with the different names, qualities and collections offered.
The French VAT rate of 20% is set by the government but don't worry! As a professional, you can recover it when you make your purchase declarations. Ask an accountant for more information.
As a marketplace, our mission is to provide a complete and daily service by accompanying you in your activity. Therefore, for any order placed via our website, we invite you to contact us directly for its processing, follow-up or complaint, by mail at : service@efashion-paris.com, or by phone at +33153279108. We cannot disclose the details of our suppliers.
We do not do dropshipping. All payments and purchases are cash-on-delivery, i.e. orders must be paid for at the time of purchase. There is no credit available.
When you place an order, several statuses allow you to follow its progress. During the preparation of the parcels, the wholesalers will update the statuses: Waiting for confirmation : The wholesaler has received your order. He checks the availability of the items. Order confirmed : Your order is ready to be shipped. The wholesaler is waiting for the carrier to pass by. Ready for pickup (Groupage) : The package is ready. One of our drivers will collect the parcel from the wholesaler. Package pickup completed (Groupage) : The parcel has been picked up by our driver. It is now available to the selected carrier. Order shipped : The order has been handed over to the carrier.
In the event of a stock shortage, it is possible to replace the out-of-stock items with other references of your choice. A replacement box is automatically checked when finalizing your order, which means that you want to replace out-of-stock items. You can also already add a comment on this subject that the supplier can consult. If you uncheck it, it means you don't want to replace. Whatever happens, you automatically receive an email notification to inform you of out-of-stock items, you can reply to the email specifying the new desired references. It is possible to replace by references of the same price, or lower price (if the price is lower, the refund of the difference will be made thereafter). However, it is not possible to replace with a higher price.
In case of stock shortage, Efashion commits itself to reimburse you the goods by recalculating your shipping costs (if needed) in order to deduct this amount from your initial payment if it was made by credit card within the 72h. If you have paid by bank transfer, your bank details will be requested in order to reimburse you the amount due.
You can find the invoices for your orders in your customer area, in "My orders". Invoices for shipping costs are issued independently and can also be found in "My Orders".
Products are not reserved until your order has been paid for. Even when added to your shopping cart, their availability may vary. In case of stock shortage, they will be automatically deleted.